Terms of service

OVERVIEW
Welcome to Cleora. The terms "we", "us" and "our" refer to Cleora. Cleora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cleora is powered by Shopify, which enables us to provide the Services to you.
The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.
Nothing in these Terms limits or excludes any rights you have as a consumer under mandatory Swedish or EU consumer law. Where any provision of these Terms conflicts with those rights, your statutory rights prevail.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including browsing our store or purchasing any product, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS
We make every effort to represent our products accurately. Please note that colours and product appearance may differ from how they look on your screen, depending on your device and its settings.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.
This section does not affect your statutory right to receive goods that match their description and are of satisfactory quality.

SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Cleora reserves the right to accept or decline your order at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number you provided.
Your purchases are subject to return or exchange in accordance with our Refund Policy, and to your statutory right of withdrawal described there.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING
All prices are shown in Swedish kronor (SEK) and include VAT where applicable. Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect when the order is placed, as set out in your order confirmation email. Unless expressly stated otherwise, posted prices do not include shipping, handling, or customs and import charges.
We may from time to time run promotions governed by terms separate from these Terms. Where a promotion's terms conflict with these Terms, the promotion terms govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to update that information promptly so that we can complete your transactions and contact you as needed.
You represent and warrant that the payment information you provide is true, correct and complete, that you are authorised to use the payment method, and that you will pay the charges incurred at the posted prices, including shipping and all applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control. Full details are set out in our Shipping Policy.
Where you are purchasing as a consumer, the risk of loss or damage to the goods passes to you when you, or a carrier you have appointed yourself, take physical possession of the goods.

SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Cleora, its affiliates or licensors, and are protected by Swedish, EU and international copyright, trademark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants you a licence or other rights under any patent, trademark, copyright, or other intellectual property of Cleora, Shopify, or any third party. All rights not expressly granted are reserved by Cleora.
Cleora's name, logo, product and service names, designs and slogans are trademarks of Cleora or its affiliates or licensors, and you must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names and marks on the Services are the trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS
You may be given access to third-party tools as part of the Services, which we neither monitor nor control.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without endorsement. We have no liability arising from or relating to your use of optional third-party tools.
Any use by you of these optional tools is entirely at your own risk and discretion, and you should make sure you are familiar with and approve of the terms on which they are provided by the relevant third party.
We may also offer new features through the Services in future. Such new features are also part of the Services and subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to leave the Services to access these materials or sites, you do so at your own risk.
Please review the third party's policies and practices carefully before you engage in any transaction with them. Complaints, claims, concerns, or questions about third-party products and services should be directed to that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY
Cleora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Cleora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Cleora, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cleora.

SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's privacy policy, which you can read here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide services to you. See our Privacy Policy for more detail on how we, Shopify, and our partners use your personal information.

SECTION 11 — FEEDBACK AND REVIEWS
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or other content (together, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use.
You represent and warrant that you own or have all necessary rights to your Feedback, that you have disclosed any compensation or incentive you received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay compensation for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.
You agree that your Feedback will not violate the rights of any third party, will not be unlawful, abusive or obscene, and will not contain any virus or malware. You may not use a false email address, impersonate any person, or otherwise mislead us or others as to the origin of any Feedback. You are solely responsible for the Feedback you submit and its accuracy.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information was inaccurate, at any time and without prior notice, including after you have submitted your order. Where we cancel an order for this reason after you have paid, we will refund you in full.

SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate any of our staff or any other person; (e) to transmit false or misleading information; (f) to upload or use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including "junk mail", "chain letters", or "spam"; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that may harm Cleora, Shopify, or users of the Services, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraper, data-gathering or extraction tool, AI agent, or other automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorisation features, robot exclusion headers, or other measures we use to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account if we determine that you have violated any part of these Terms.

SECTION 14 — AUTOMATED AGENTS
14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can run without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with section 14.4. In addition, no Agent may access the Services if we have asked it to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.
14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request comes from an Agent, and disclose the Agent's name in the user agent string in the form "Agent/[agent name]"; (ii) not conceal or obfuscate that the access is from an Agent, including by mimicking human interaction patterns or by completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any question or prompt seeking to determine whether the interaction comes from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify, or control how Agents access the Services.

SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, at our discretion and at any time, and you will remain liable for all amounts due up to and including the date of termination.
The following sections continue to apply after any termination: Intellectual Property, Feedback and Reviews, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy Policy, together with any other provisions that by their nature should survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY CLEORA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
Nothing in this section excludes or limits the statutory guarantees and remedies available to you as a consumer under Swedish or EU law, including your right to goods that conform to the contract.

SECTION 17 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL CLEORA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Where you are a consumer, our liability to you for defective products remains governed by mandatory consumer protection and product liability law.

SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless Cleora, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, though a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which will not be unreasonably withheld.

SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by applicable law, and the unenforceable portion is deemed severed from these Terms. Such a determination does not affect the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules we post on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, including any prior versions of these Terms.
Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.

SECTION 21 — ASSIGNMENT
You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent, on notice to you.

SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms and any separate agreement under which we provide you Services are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Disputes will be heard by the competent courts of Sweden.
If you are a consumer resident in the EU, this choice of law does not deprive you of the protection of mandatory consumer law in your country of residence, and you may bring proceedings in the courts of your own country.
Before going to court, we encourage you to contact us so we can try to resolve the matter directly. If we cannot reach agreement, you may refer the dispute free of charge to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden — www.arn.se. We follow ARN's recommendations.

SECTION 23 — HEADINGS
The headings in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes. Changes will not apply retroactively to orders already placed.

SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@cleoramarket.com.
Our contact details are:
Cleora
Planetvägen 115
761 64 Norrtälje
Sweden
Email: support@cleoramarket.com
Phone: 0793356093